This is a last resort. Before performing this please turn the unit off and back on and try again.
Press & hold the power button for 20s when the Edge has fully powered On, Green ELD’s should be solid.
Steps
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While the Edge is powered on properly, indicated by Solid Green LED’s,
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Press and Hold the Power button for 20seconds
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After 20s the Edge will turn off
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Hard reset has been completed
Power back on and try to performed task