V9 Error Codes

Error Code

Error

Troubleshooting steps・Items to confirm

90304001

An error occurred in SMART CONSTRUCTION Edge.
Shutdown the unit and turn it back on.
If this error occurs repeatedly, note the error code and contact us.

Please contact support with the time of occurrence (UTC) and error code.

90304001

An error occurred in SMART CONSTRUCTION Edge.
Shutdown the unit and turn it back on.
If this error occurs repeatedly, note the error code and contact us.

Please contact support with the time of occurrence (UTC) and error code.

90400001

Fail to generate point cloud.

Please contact support with the time of occurrence and error code.
Please provide flight data and PPKlog.

After each battery swap, wait 3 minutes before powering on and flying again.

Periodic Inspection　
Please free up at least 50 GB of storage space.
Please make sure FW is up-to-date

Multiple flights
Please check if each flight can be handled individually.

93204002

The temperature of SMART CONSTRUCTION Edge is outside the allowable range.
Shutdown SMART CONSTRUCTION Edge for safety.

Place the Edgebox2 in a cool place to lower the temperature and then turn the power on again.

When the unit is hot, make sure the cooling fan on the Edgebox2 unit is turning.

If the cooling fan does not turn, please get in touch with support.

93301001

An error occurred in SMART CONSTRUCTION Edge.
Shutdown the unit and turn it back on.
If this error occurs repeatedly, note the error code and contact us.

Tablet and Edge2 need to be restarted and reconnected

Please contact support with the time of occurrence, error code and period of use

90200000

none

Tends to occur when reading flight data
It affects the flight immediately after battery replacement.
(After battery replacement, it is necessary to wait for at least 3 minutes.)

Setup as a fixed station
There may be an error in the imported CSV.
The format needs to be reviewed.

Other
Flight data may be incomplete.
Re-flight should be considered and an analysis request should be made.
(Please share the name and specifications of the SD card you are using.)

Please contact support with the time of occurrence and error code.

Translated with www.DeepL.com/Translator (free version)

A0200000

An error occurred in SMART CONSTRUCTION Edge.
Shutdown the unit and turn it back on.
If this error occurs repeatedly, note the error code and contact us.

Please contact support with the time of occurrence (UTC) and error code.

A0201003

An error occurred in SMART CONSTRUCTION Edge.
Shutdown the unit and turn it back on.
If this error occurs repeatedly, note the error code and contact us.

Please reconfirm the CSV format

A0202001

Could not delete.
Please check the job/event list and the send list to see if any processes are running, and perform the following checks before deleting again
If there is a process in progress, cancel it.
If the result of the process is displayed, clear the list.

Waiting is required until processing is complete.

A0203001

Cannot delete because it is linked or under processing.
Please retry after the process.

Waiting is required until processing is complete.

A0203002

Cannot delete because it is linked or under processing.
Please retry after the process.

Waiting is required until processing is complete.

A0204001

Cannot delete because it is linked or under processing.
Please retry after the process.

Waiting is required until processing is complete.

A0204002

Cannot delete because it is linked or under processing.
Please retry after the process.

Waiting is required until processing is complete.

A0204003

Failed to import data.
Delete unnecessary data from SMART CONSTRUCTION Edge.

Unnecessary data inside the Edge2 unit needs to be deleted.
(sufficient free storage is required).

A0204004

Fail to export data.
There is not enough free space in the USB memory.

Unnecessary data inside the Edge2 unit needs to be deleted.
(sufficient free storage is required).

A0204005

Cannot delete because it is linked or under processing.
Please retry after the process.

You need to wait until the processing is completed, including the reserved portion.

A0205001

Cannot delete because it is linked or under processing.
Please retry after the process.

Waiting is required until processing is complete.

A0205002

none

Please wait until the point cloud processing is finished.
If you are not processing a point cloud, please reboot the device.
(Because the process of deleting failed data is started at the time of startup.)

A0205004

Failed to import data.
Delete unnecessary data from SMART CONSTRUCTION Edge.

Unnecessary data inside the Edge2 unit needs to be deleted.
(sufficient free storage is required).

A0206001

Removed flight data required for point cloud generation.
Please retry from the beginning.

Please reprocess the flight data after importing it.

A0206002

Fail to generate point cloud.
No corresponding PPK log for flight data.

Please PPK logs should be checked to see if they have been obtained for more than the flight time.
If there is a problem with the PPK log, please re-flight.

A0206003

Cannot delete because it is linked or under processing.
Please retry after the process.

Waiting is required until processing is complete.

A0206004

Cannot delete because it is linked or under processing.
Please retry after the process.

Waiting is required until processing is complete.

A0206006

Cannot delete because it is linked or under processing.
Please retry after the process.

Waiting is required until processing is complete.

A0206007

Cannot delete because it is linked or under processing.
Please retry after the process.

Waiting is required until processing is complete.

A0206008

Cannot delete because it is linked or under processing.
Please retry after the process.

Waiting is required until processing is complete.

A0206009

Wait for it to complete, or select and remove the point cloud data being exported and export it again.

Waiting is required until processing is complete.

A020600B

Fail to generate point cloud.
No corresponding PPK log for flight data.

PPK logs and flight data should be checked

If there is a problem with the data, please re-flight.

If data is OK, please provide PPK logs and flight data to support

A020600C

Fail to export data.
There is not enough free space in the USB memory.

USB flash drive storage must be sufficient
Delete unnecessary data on the USB

A020C000

none

Unnecessary data inside the Edge2 unit needs to be deleted.
(sufficient free storage is required).

A020C006

Fail to export data.
Make sure that the USB flash drive is inserted into SMART CONSTRUCTION Edge.

Reinsert the USB memory stick or try another USB memory stick

A0300001

Cannot connect to network RTK service.
Check if Internet communication is stable.

You may not be able to use (receive) the Ntrip service.
Please change to another Ntrip service to see if you can receive the data.

A0300002

Authentication failed.

Network RKT service is unavailable.
First time: Need to check for ID and PASS input errors
During use: Checking for service suspension and duplicate IDs is required

A0300003

I can't communicate with external radio.
Check the radio settings and retry.

External radio connection needs to be confirmed

A0300004

GNSS Positioning failed.

The Edge2 device is not able to provide GNSS positioning.

GNSS reception environment and reception conditions need to be checked.

A0300005

Fail to save PPK log.
Delete unnecessary data from SMART CONSTRUCTION Edge.

Unnecessary data inside the Edge2 unit needs to be deleted.
(sufficient free storage is required).

A0300006

Fail to save PPK log.

Please contact support with the time of occurrence (UTC) and error code.

A0303002

Distribution has been suspended due to a network error
Please make sure that you have a stable Internet connection.

Network connection confirmation is required

A0400002

Fail to transform coordinate system.

Please check if the EPSG codes match

A0400003

Fail to load the flight data.

Please check if your drone is compatible with Edge2

A0500001

Fail to PPK process.

Please try to re-flight
If re-flight does not improve, please provide PPK logs and flight data to support

A0701002

Fail to generate point cloud.

Please try to re-flight
If re-flight does not improve, please provide PPK logs and flight data to support

A0701003

Fail to generate point cloud.

When processing multiple flight data in one batch,
You need to make sure that they are the same image size.

A0701006

Fail to generate point cloud.

There may be insufficient memory.
It is necessary to take action such as freeing up storage on the Edge2 device.

Checkpoints
If the camera angle in drone was accidentally changed
Please try to re-fly the drone.

A070100A

Fail to generate point cloud.

Please check if each flight data is successfully processed by itself

Possible insufficient wrap of flight data

Pre-flight check
Check for drone airframe and camera malfunctions and remove lens caps prior to flight

If re-flight does not improve the problem, please provide PPK log and flight data to support

A070100F

Fail to generate point cloud.

The number of photos in the flight data needs to be checked.
Please contact support with the time of occurrence and error code.

A0701010

Fail to generate point cloud.

Please contact support with the time of occurrence (UTC) and error code.

A0702001

Fail to generate point cloud.

Please contact support with the time of occurrence (UTC) and error code.

A0702002

Fail to generate point cloud.

Please contact support with the time of occurrence (UTC) and error code.

A0702003

Fail to generate point cloud.

Please contact support with the time of occurrence (UTC) and error code.

A0702004

Fail to generate point cloud.

Please contact support with the time of occurrence (UTC) and error code.

A0702005

Fail to generate point cloud.

Please contact support with the time of occurrence (UTC) and error code.

A0702006

Fail to generate point cloud.

Please contact support with the time of occurrence (UTC) and error code.

A6A01001

Internet communication is not available.
If you are using Ethernet, make sure that the cable is connected properly.
If you are using LTE, make sure that the settings are correct.

Please check your LTE or wired LAN connection
Please open a browser on your tablet and check if search is available.

A6A01002

An error occurred on the destination server.
Note the error code and contact to us.

You may not be able to log in to the application as an authentication error.

Check if you are already logged in.

Check if you are using the app in a location with poor internet connection.

A6A01003

Authentication failed.

Checkpoint
Users must confirm that they are a user who has purchased the Smar Construction Dashboard.
You must confirm that you are the user who purchased the Smar Construction Dashboard.

Please try the below.
Sign out and sign in from the app of Edge2.

B020C003

none

USGive each folder on the USB memory stick a unique name for each project, and be careful not to duplicate names.

A020600D

Fail to export data.
There is not enough free space in the SD card.

Please delete unnecessary data on the SD card
Or, please use an SD card with free space.

A020C005

Fail to create localized project.
Check the localization file format.

Make sure that the localization CSV file Please check that it follows the format described in the Edge2 manual.

A020C007

Completed to import the flight data.
Please confirm if SD card was inserted correctly to SMART CONSTRUCTION Edge.

Please confirm if the SD card is inserted correctly or try formatting it after copy important data to other devaice.

A0300007

We cannot acquire the appropriate PPK log, because PPK logging time was too short.
PPK log must be acquired longer than several minutes.

Please try to reacquire PPK logs

A0400004

ロFailed to generate localization data.

Please confirm your localization file.

A0400005

Point cloud generation failed because the survey area exceeds the upper limit.
Depending on the shape of the surveyed area, point cloud generation may fail even if the area is below the upper limit.

Please change the point cloud generation density to low density.
Change the surveyed area to less than the upper area limit.

Possible GCP name issue: no space between letters. Consider naming it 1A, A1, or similar.

A0500002

There's a flight data which was not RTK flight.

Flight data needs to be verified.
For PPK flights, please perform PPK processing.

A3401001

Update cannot complete, because the update file is invalid.

Reboot Edge2 and leave it connected to the network for approximately 1-2 hours, then reboot the Edge2 device.
If the problem persists, please contact support with the time of occurrence and error code.

A3401002

Failed to read update status.

Please retry the update using another USB flash drive.
confirm the standard of the USB memory stick.

A3401003

Failed to copy update status.

Please retry the update using another USB flash drive.
Check the standard of the USB memory stick.

A3401004

Disconnected network connection.
Confirm the network connection of SMART CONSTRUCTION Edge.

Place the Edge2 device in a location with a wired LAN connection or good LTE communication and please wait for the update to complete.

A3401005

Failed updating the firmware.

Please contact support with the time of occurrence (UTC) and error code.

A3401006

Unknown error occurred.

Please contact support with the time of occurrence (UTC) and error code.

B020C009

It is the same as the existing file name. Please change to a new file name.

Delete or overwrite the file.
Rename the file to another name.

B0701006

Due to the lack of free storage space in SMART CONSTRUCTION Edge, we may fail the point cloud generation.
Please delete unnecessary data to ensure required storage.

Unnecessary data inside the Edge2 unit needs to be deleted.

B0701012

none

Since point cloud generation may take time, it is necessary to confirm the flight range and flight data before processing.
When using multiple flight data, please confirm in advance that the flight course ranges wrap around each other.
If it is possible to reduce the density of processing, etc, please consider selecting standard.

A0100001

none

This error occurs when necessary information cannot be obtained during initialization.
Please contact support with the time of occurrence and error code.
we need the Log data acquired and analyzed.
An online environment with 2-3 hours of internet connection is required.

A0100002

none

This error occurs when necessary information cannot be obtained during initialization.
Please contact support with the time of occurrence and error code.
we need the Log data acquired and analyzed.
An online environment with 2-3 hours of internet connection is required.

A0100003

none

This error occurs when necessary information cannot be obtained during initialization.
Please contact support with the time of occurrence and error code.
we need the Log data acquired and analyzed.
An online environment with 2-3 hours of internet connection is required.

A0201001

Unknown error occurred.

The error is related to cloud SfM.
Please contact support with the time of occurrence (UTC) and error code.

A0100002

none

This error occurs when necessary information cannot be obtained during initialization.
Please contact support with the time of occurrence and error code.
we need the Log data acquired and analyzed.
An online environment with 2-3 hours of internet connection is required.

A0100003

none

This error occurs when necessary information cannot be obtained during initialization.
Please contact support with the time of occurrence and error code.
we need the Log data acquired and analyzed.
An online environment with 2-3 hours of internet connection is required.

A0201001

Unknown error occurred.

The error is related to cloud SfM.
Please contact support with the time of occurrence (UTC) and error code.