V10 Error Codes | Solutions Knowledge Hub

This table list is compatible with software versions up to version 10

Error Code	Error	Troubleshooting steps Items to confirm
90100000	An error occurred in SMART CONSTRUCTION Edge. Shutdown the unit and turn it back on. If this error occurs repeatedly, note the error code and contact us.	Unknown error
A0100001		During initialization, failed to execute get Status.
A0100002		During initialization, failed to execute init Settings.
A0100003		During initialization, failed to execute init Asset Data.
90200000	An error occurred in SMART CONSTRUCTION Edge. Shutdown the unit and turn it back on. If this error occurs repeatedly, note the error code and contact us.	Unknown error (Fatal)
A0200000	An error occurred in SMART CONSTRUCTION Edge. Shutdown the unit and turn it back on. If this error occurs repeatedly, note the error code and contact us.	Unknown error (Fail)
A0201003	An error occurred in SMART CONSTRUCTION Edge. Shutdown the unit and turn it back on. If this error occurs repeatedly, note the error code and contact us.	Localization file has invalid format.
A0202001	Could not delete. Check running processes in the job/event list, the send list and export list and perform the following before delete it again. Cancel the process if there was any process running. Clear the list if the result of the process was displayed.	Cannot delete the project because RTK correction data broadcasting was in progress.
A0203001	Cannot delete because it is linked or under processing. Please retry after the process.	Cannot delete the base station because RTK correction data broadcasting was in progress.
A0203002	Cannot delete because it is linked or under processing. Please retry after the process.	Cannot delete the base station because GNSS log collection was in progress.
A0204001	Cannot delete because it is linked or under processing. Please retry after the process.	Cannot delete the PPK log because GNSS log collection was in progress.
A0204002	Cannot delete because it is linked or under processing. Please retry after the process.	Cannot delete the PPK log because GNSS log export was in progress.
A0204003	Failed to export data. There is not enough free space in the USB memory.	Cannot import from USB because of the insufficient capacity of SSD.
A0204004	Failed to export data. There is not enough free space in the USB memory.	Cannot export to USB because of the insufficient capacity of USB.
A0204005	Cannot delete because it is linked or under processing. Please retry after the process.	Cannot delete PPK log because PPK processing was in progress.
A0205001	Cannot delete because it is linked or under processing. Please retry after the process.	Cannot delete the drone (flight)data because PPK processing was in progress.
A0205002	Cannot delete because it is linked or under processing. Please retry after the process.	Cannot delete the drone (flight)data because point cloud generation was in progress.

A0205004	Failed to import data. Delete unnecessary data from SMART CONSTRUCTION Edge.	Cannot import the flight data because SSD capacity was insufficient.
A0206001	Removed flight data required for point cloud generation. Please retry from the beginning.	Cannot generate the point cloud because the flight data was missing.
A0206002	Failed to generate point cloud. Possible causes and solutions: Flight data other than PPK is included: Change the point cloud generation method and execute point cloud generation again. It is PPK flight data, but there is no PPK log: Check the PPK log, and if it cannot be obtained, perform a re-flight. PPK log is obtained from a different aircraft: Import the corresponding PPK log file and generate the point cloud again.	Cannot start PPK, because there was no PPK log.
A0206003	Cannot delete because it is linked or under processing. Please retry after the process.	Cannot delete the point cloud because PPK processing was in progress.
A0206004	Cannot delete because it is linked or under processing. Please retry after the process.	Cannot delete the point cloud because the point cloud generation was in progress.
A0206006	Cannot delete because it is linked or under processing. Please retry after the process.	Cannot delete the point cloud because it was under accuracy check.
A0206007	Cannot delete because it is linked or under processing. Please retry after the process.	Cannot delete the point cloud because uploading was in progress.
A0206008	Cannot delete because it is linked or under processing. Please retry after the process.	Cannot export the point cloud because it was under exporting to USB.
A0206009	Cannot export because it contains point cloud data that is under exporting. Wait until the export completes, or take out the point cloud data you are exporting, from the selection and export it again.	Cannot export he specified point cloud, because it already is exporting.
A020600B	Failed to generate point cloud. Possible causes and solutions: Flight data other than PPK is included: Change the point cloud generation method and execute point cloud generation again. It is PPK flight data, but there is no PPK log: Check the PPK log, and if it cannot be obtained, perform a re-flight. PPK log is obtained from a different aircraft: Import the corresponding PPK log file and generate the point cloud again.	Cannot generate the point cloud because no corresponding PPK log to the flight data.
A020600C	Fail to export data. There is not enough free space in the USB memory.	Cannot export because of insufficient USB capacity.
A020600D	Fail to export data. There is not enough free space in the SD card.	Cannot export because of insufficient SD capacity.
A020C008		Cannot operate because of the less capacity of SSD.
B020C003	Will overwrite because we have the same folder name in the USB memory.	The same folder already exists.
A020C005	Fail to create localized project. Check the localization file format.
A020C006	Fail to export data. Make sure that the USB flash drive is inserted into SMART CONSTRUCTION Edge.	No USB memory inserted.
A020C007	Failed to export the data. Please confirm if SD card was inserted correctly to SMART CONSTRUCTION Edge.	No SD card inserted.
B020C009	It is the same as the existing file name. Please change to a new file name.	The same file name already exists.
A0300001	Cannot connect to the network RTK service server. Possible causes and solutions: Unstable internet connection: Check your communication environment and try again in a stable location. Unstable due to starting Edge: Wait for 2-3 minutes and try again.	Cannot access to the internet.
A0300002	Network RTK service login failed. Please check the user name and password and try again.	Authentication error
A0300003	I can't communicate with external radio. Check the radio settings and retry.	External radio communication error
A0300004	Positioning by network RTK service failed. Please check the following and try again. ・ The environment should be easy to receive GNSS satellites with few obstacles. ・ GNSS mask degree is not set too small or large.	Positioning timeout
A0300005	Fail to save PPK log. Delete unnecessary data from SMART CONSTRUCTION Edge.	Became disk full during the PPK logging.
A0300006	Fail to save PPK log.	Had a disk error during the PPK logging
A0300007	We cannot acquire the appropriate PPK log, because PPK logging time was too short. PPK log must be acquired longer than several minutes.	PPK log NAV file generation error
A0303002	Broadcast has been stopped due to a network error. Check if Internet communication is stable.	Network errir during the RTK correction data broadcasting
90304001	An error occurred in SMART CONSTRUCTION Edge. Shutdown the unit and turn it back on. If this error occurs repeatedly, note the error code and contact us.	GNSS device error
90400001	An error occurred in SMART CONSTRUCTION Edge. Shutdown the unit and turn it back on. If this error occurs repeatedly, note the error code and contact us.	Photogrammetry Unknown error
A0400002	Failed to transform coordinates. Please check if the coordinate system of the project you set is correct. If the error persists even after setting the correct coordinate system, please take note of the error code and contact support.	EPSG conversion error
A0400003	Failed to load flight data. It is possible that the flight data contains unsupported formats .Supported models: Phantom 4 RTK (DJI), Mavic 3 Enterprise (DJI), Mavic 3D (DJI), Matrice 300 RTK (DJI), Matrice 350 RTK (DJI), Matrice 4E (DJI), Matrice 400 (DJI), Explore1 (Skycatch), Aerobo PPK (Aerosense), Soten (ACSL) If an error occurs even with data from supported drones, please note the error code and contact support.	Unsupported flightdata(Exif etc.)
A0400004	Failed to generate localization data.	Invalid localization data.
A0400005	Failed to generate the point cloud. Possible causes and solutions: Survey area exceeded: Limit the survey range Poor capture data: Check whether the images are too dark Drone settings issue: Check the recommended settings below Distortion correction OFF Altitude optimization ON (for flights with oblique shots) Mechanical shutter ON After reviewing the above, please conduct another flight If this error occurs repeatedly, please note the error code and contact us.	The surveyed area exceeds the limit size.
A0500001	Failed to process PPK. Please check whether the installation position of the SMART CONSTRUCTION Edge device is correct when obtaining the PPK log.	Cannot fix PPK
A0500002	Failed to generate point cloud. Possible causes and solutions: Flight data other than PPK is included: Change the point cloud generation method and execute point cloud generation again. It is PPK flight data, but there is no PPK log: Check the PPK log, and if it cannot be obtained, perform a re-flight. PPK log is obtained from a different aircraft: Import the corresponding PPK log file and generate the point cloud again.	RTK processing was requested with non-RTK flight data.
A0701002	Failed to generate point cloud. Please note the error code and contact us.	Unknown error during the point cloud generation,
A0701003	Failed to generate the point cloud. Data from two or more different drone models is mixed. Please use data from the same drone or exclude images with different resolutions and try generating the point cloud again.	Image sizes are inconsistent (different drone models across multiple flights, etc.)
		Low overlap rate may cause lower accuracy.
		Severely blurry pictures may cause lower accuracy
A0701006	Failed to generate point cloud.	Insufficient memory capacity for the point cloud data size.
B0701006	Due to the lack of free storage space in SMART CONSTRUCTION Edge, we may fail the point cloud generation。 Please delete unnecessary data to ensure required storage.	Insufficient memory capacity for the estimated point cloud data size.
		No oblique flight image.
		Exposure time was not found in EXIF data.
		Focal distance was not found in EXIF data.
A070100A	There was an issue with the flight data, and point cloud generation failed. Please note the error code and contact support.	There was a mismatch between image name and time stamp file.
		Low PPK fix rate.
		No oblique flight image.
		GCP was out of range.
		Exif parameters were not found.
A070100F	Failed to generate point cloud.	Too few input images.
A0701010	Failed to generate point cloud.	Too many input images.
		Out of memory
B0701012		Point cloud generation may take long time.
A0702001	Failed to generate point cloud. Please note the error code and contact us.	Unknown error in image generation (point cloud exists)
A0702002	Failed to generate point cloud. Please note the error code and contact us.	Unknown error in image generation (point cloud exists)
A0702003	Failed to generate point cloud. Please note the error code and contact us.	Unknown error in image generation (point cloud exists)
A0702004	Failed to generate point cloud. Please note the error code and contact us.	Ortho image generation error.
A0702005	Failed to generate point cloud. Please note the error code and contact us.	DSM image generation error.
A0702006	Failed to generate point cloud. Please note the error code and contact us.	DTM image generation error.
93204002	The temperature of SMART CONSTRUCTION Edge is outside the allowable range. Shutdown SMART CONSTRUCTION Edge for safety.	Let the user know the thermal shutdown.
93301001	An error occurred in SMART CONSTRUCTION Edge. Shutdown the unit and turn it back on. If this error occurs repeatedly, note the error code and contact us.	Device communication error (LTE)
A6A01001	Internet communication is not available. If you are using Ethernet, make sure that the cable is connected properly. If you are using LTE, make sure that the settings are correct.	Communication error.